A Mumbai-based fintech start-up, Taxbuddy has raised USD 2.1 million in its latest round of funding led by UAE-based fund Zenith Global. The company provides tax-saving advisory and filing services for both the GST and Income taxes. Other services include GST registration and returns filing, issues management, and tax-saving advisory. The company claims to have a user base of 4.5 lakh and has a near-perfect rating on Google Play Store.
Taxbuddy has grown into a trusted brand when it comes to tax filing services in India. Initially, the company offered only a simple form to complete, but soon users were calling Chartered Accountants and sending files via email and WhatsApp. Today, the company’s intuitive e-filing platform makes it easy to file your taxes with a few clicks. Users can choose the plan that fits their needs best. The fee for this service is reasonable.
The company needed a robust chatbot solution with the right balance of automation and human assistance. Kommunicate allowed Taxbuddy to build the perfect team. Their team used chatbots to handle customer questions and provide support. The company is now working on a chatbot that can handle both human and automated queries. This service is available to all users in the U.S. and the United Kingdom. We have also worked with the company’s support team via WhatsApp. The team had two sets of data to deal with.